Cancellations and Refunds Policy

Effective Date: [Insert Date]

At Luzz.in, we strive to ensure a smooth and transparent shopping experience. Please review our policy regarding order cancellations, refunds, and our “no return” policy below.

1. Order Cancellations

• Before Processing:
  You may cancel your order if it has not yet been processed or dispatched. To request a cancellation, please contact our customer support immediately at [info@luzz.in] or call [+91 81046 96067].

• After Processing:
  Once your order is in the processing stage or has been shipped, cancellation is not possible. We recommend reviewing your order carefully before confirming your purchase.

2. No Return Policy

• Final Sale:
  All sales on Luzz.in are considered final. We do not accept returns or offer exchanges, except in cases where the product is found to be defective or damaged upon receipt.

• Defective or Damaged Items:
  If you receive an item that is defective or damaged, please contact us within [ 48 hours] of delivery with photographic evidence. We will assess the issue and, if approved, offer a refund or replacement at no additional cost to you.

3. Refunds

• Refund Eligibility:
  Refunds are available within [ 48 hours] only for order cancellations (if applicable) and for items that are verified to be defective or damaged.

• Refund Process:

  • Cancellations:
    For eligible cancellations, refunds will be processed to your original method of payment.

  • Defective/Damaged Items:
    Once a claim is approved, refunds for the affected